![]() I have a map to download on my account I don't have a map to download I have a map to download on my account If you're not sure, follow the steps for 'I don't have a map to download' below. Important : Follow this procedure only when you have been advised to by TomTom Customer Support, or if you have an active Map Update Service subscription. These steps will show you how to download your map again: ![]() Your choice of procedure to follow depends on whether you have an active map (subscription) on your account or not. Important : Your navigation device does not function correctly without a map. The operating system of the navigation device is then downloaded and installed again using TomTom HOME. This procedure formats the navigation device to delete all of the installed items. The following procedure is only applicable to devices using TomTom HOME for updates. In this case it's best to contact our technical support to verify the troubleshooting and get help resolving this.If your navigation device is not functioning correctly, reinstalling the device software may solve the problem. If your device is still not recognised after going through the steps in the previous sections, the issue may lie with the device itself.
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